Few things are more annoying than a vehicle breakdown. One can happen with little to no warning and is sure to happen at the least convenient time of your day. As long as everyone inside your vehicle is okay, getting yourself and your car out of a bad situation is what’s most important. This is when you may need the help of medium duty towing.
What exactly is medium duty towing?
Basically, it’s the type of towing for very large vehicles. Medium duty towing is a step below heavy truck towing. The various vehicles that qualify for either category are kind of in a gray area. One towing company may use a heavy-duty tow truck to tow a box truck, while another towing company may use a medium duty tow truck to tow the same.
Those examples should give you an idea of the general sized vehicle for medium duty. The tow truck does not consist of a flatbed. Rather, vehicles are towed via the wheel-lift method. This, of course, describes the strategic lifting and securing of a vehicle’s front two wheels, while leaving the rear wheels on the ground to go along for the ride.
The primary characteristic of any tow truck is strength. Tow trucks must possess the strength to lift literally any type of vehicle. There must be enough confidence in a tow truck’s strength to guarantee a vehicle does not overwhelm the chain and fall from its secure standing. It goes without saying, the result of a dysfunctional tow can be very damaging.
Medium tow trucks aren’t only strong, but also flexible (for tow truck standards). They don’t take up a ton of space, as they are not excessively long or excessively tall. They can fit in tight parking lots and some can even fit in a parking garage, and successfully tow a vehicle in a parking garage.
Let’s be honest with ourselves…it’s not really the driver’s concern as to what type of tow truck arrives for assistance.
All the driver really cares about is getting the struggling vehicle somewhere safe like a repair facility. It’s the tow company that uses expertise to decide which piece of equipment within their fleet is applicable. All we’ll need is the year/make/model of the broken-down vehicle and we’ll know the precise tow truck for the task.
When researching tow companies, you’ll find that the most successful ones offer continuous availability, back up their word by showing up in a timely manner and show a genuine care for those who have had their day ruined by car trouble. Those three things separate the pedestrian tow companies from the highly credible ones.
Availability is most prominent in emergency situations. You could certainly make the case that every tow is an emergency. When you’re stuck on the side of a highway with the buzzing sound of cars passing through your ears every second, you’ll be desperate to get to a place of safe standing. The last thing you want to hear from a tow company is “we’re waiting on a tow truck to return before we can get to you” or “sorry, we’re closed”.
100% of a towing service is showing up. If a tow truck doesn’t show up, or can’t show up, it is no service at all. Therefore, you want to select a towing service that you know will show up in your dire time of need. That statement stands whether it’s 3 AM on a Saturday or 5 PM on Christmas day.
You see, the true mark of a good tow company is being convenient at an inconvenient time. That’s what we pride ourselves on at MR Towing Services. We want our customers to call us without hesitation, full-well knowing that we’ll do our job right.
Keep in mind, it’s not just towing. We help people with emergency jumpstarts as well. Knowing how to jumpstart a car is not uncommon knowledge; however, it’s something that must be done correctly, or else worsened car problems may come about. That’s why you should trust the professionals before everyone else.
The experts will get to you as soon as possible and execute a successful jump. You won’t have to worry about disrupting our day like you might with a friend or family member. It’s our job to help!
It’s also our job to show up in a speedy fashion!
Showing up should be a given for a credible tow company, but the time it takes for a tow truck to show up is what makes or breaks the customer experience. Obviously, location has a lot to do with it. That’s why it’s important to select a towing service that is centrally located within the DFW Metroplex.
MR Towing Services just so happens to be located in Dallas, TX, which is basically in between the big city of Fort Worth and the cluster of northern cities like Plano, McKinney, Richardson and Lewisville. Our central location means there’s a very good chance your broken-down vehicle is quickly accessible to us.
Location is one thing, but actual service is another. When we inform you of our ETA, we’re not just throwing out a time that we expect you to accept. No, we’re being honest with you and we’re doing everything we can to get to you when we promise, if not before.
The process starts at the facility where we take customer calls and assign tow operators. We gather the essential information over the phone, such as location and vehicle year/make/model. Other non-immediate info. will be gathered once we arrive. Ultimately, communication is what gets us to our customers in a punctual manner.
We care about helping you out of a troubling situation
We’re not robots. Unlike with many services these days, you’ll actually speak to a human being when you call in for assistance. Tow, jumpstart, recovery…those are our services, but, really, we’re in the business of helping people out during times of desperation.
Our representatives understand this, and that’s why they’re great listeners and great advisors. If you want a quick interaction so you can get to your insurance company about a claim, then we’ll adhere and share the vital details about your tow. If you want a rep to stay on the phone with you until the tow truck arrives, then that’s what our reps will do!
As we stated earlier, we strive to turn an inconvenient situation into a convenient one (or as convenient as it can be after a car breakdown). We also strive to make an uncomfortable situation comfortable.
Perhaps you’re a calm individual who goes unphased by a breakdown. That’s great, all you’ll need from us is the service! Though, many people aren’t so calm when their car suddenly breaks down in the middle of nowhere or amidst rush hour traffic. If that’s you, know a friendly voice from MR Towing Services is available to talk you through the process and help you relax during a tough moment.